这里是知识帮,最近几年很多开发者经历Google Play的”随机封号“之后,不少人认为apple要良心多了,不会随便封号、不会无缘无故的躺枪。可实事真的是如此吗?
本案例为正向发展的开发者,产品不做任何违规操作,apple设备、网络都是全新的。在上架了两款不同类型的应用以后,一个在架时间一年以上,一个在架时间半年左右;突然收到一封终止通知,以下为封号终止通知的英文翻译内容:
待终止通知
进一步审查与您的 Apple Developer Program 会员资格相关的活动后,我们确定您的会员资格已被用于不诚实或欺诈活动,违反了 Apple Developer Program 许可协议和开发者行为准则(应用审核指南 5.6)。鉴于已发现问题的严重性,您的帐户已被标记为删除。
由于您的帐户已被标记为删除,因此所有收入支付均已暂停,应用转移也已禁用。收到此消息后创建新帐户可能会导致新帐户或关联帐户被终止。
不诚实或欺诈活动的证据
您在帐户注册过程中或创建帐户后向 Apple 提供了欺诈和/或虚假的帐户信息。
违反的准则或条款
上述不诚实或欺诈行为直接违反了 Apple 开发者计划许可协议第 3.2(f) 条
我们来梳理一下这个无缘无故的封号文案
不诚实或欺诈活动/您在账户注册过程中或创建账户后向apple提供了欺诈和/或虚假的账户信息。给出的封号原因就是这个。
开发者使用的是自己真实有效的公司主体注册,身份信息也是提供真实有效的、注册登录apple开发者的设备也是全新的苹果电脑;完全没有半点虚假的情况,为何也会定性为不诚实、欺诈。
目前遇到这个封号问题,只能在账号问题和应用问题方面排查、自纠,只有找到封号原因才能继续应对后续的上架问题。
下面为封号邮件的英文原文内容
Pending Termination Notice
Upon further review of the activity associated with your Apple Developer Program membership, it’s been determined that your membership has been used for dishonest or fraudulent activity, in violation of the Apple Developer Program License Agreement and the Developer Code of Conduct (App Review Guideline 5.6). Given the severity of the identified issues, your account has been flagged for removal.
Because your account has been flagged for removal, any earnings payments are paused and app transfers are disabled. Creating new accounts after receiving this message may result in the termination of the new or associated accounts.
Evidence of Dishonest or Fraudulent Activity
You provided fraudulent and/or false account information to Apple either during the account enrollment process or after the account was created.
Guidelines or Terms Violated
The dishonest or fraudulent activity described above directly violates section 3.2(f) of the Apple Developer Program License Agreement, which states:
“You will not, directly or indirectly, commit any act intended to interfere with any of the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, TestFlight, Xcode Cloud, Ad Hoc distribution, or the Program (e.g., submitting fraudulent reviews of Your own Application or any third-party application, choosing a name for Your Application that is substantially similar to the name of a third-party application in order to create consumer confusion, or squatting on application names to prevent legitimate third-party use). Further, You will not engage, or encourage others to engage, in any unlawful, unfair, misleading, fraudulent, improper, or dishonest acts or business practices relating to Your Covered Products or Corresponding Products (e.g., engaging in bait-and-switch pricing, consumer misrepresentation, deceptive business practices, or unfair competition against other developers).”
The dishonest or fraudulent activity described above also directly violates the Developer Code of Conduct, specifically App Review Guideline 5.6.2 – Developer Identity, which states:
“Providing verifiable information to Apple and customers is critical to customer trust. Your representation of yourself, your business, and your offerings on the App Store or alternative app marketplaces must be accurate. The information you provide must be truthful, relevant, and up-to-date so that Apple and customers understand who they are engaging with and can contact you regarding any issues.”
Appeal
If you would like to appeal this termination decision to the App Review Board, you must do so within 30 calendar days. When submitting your appeal, be sure to select “I would like to appeal an app rejection or app removal” from the drop-down menu on the Contact the App Review Team page and provide a written statement that includes the following:
- A thorough explanation of the issues we identified
- New information clarifying these issues, if you disagree with our findings
Otherwise, your Apple Developer Program membership will be terminated. If you have questions, contact us.
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